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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Leo Dandes

January 9, 2026

5  out of  5
rating by Leo Dandes
"Eric is very knowledgeable and takes a personal interest in setting you up with the products that best suit your needs and goals. I highly recommend!"
We responded:
"Hi Leo, Thank you for the awesome feedback. It's feedback like yours that reminds us why we do what we do. Our goal will always be to provide the best experience and we love knowing yours was no different. Thanks again and we look forward to seeing you again soon."
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Michele Weishaupt

January 9, 2026

5  out of  5
rating by Michele Weishaupt
"Best agency I’ve ever dealt with. Eric and his team are very compassionate and knowledgeable. They take the time to listen to your needs and concerns and match you up with the appropriate insurance for you at the best possible price. Highly recommend. 👍🏼"
We responded:
"Hey Michele, Thanks for the kind words! We are happy to read that our team has been able to provide exceptional service for you. We're always happy to assist so don't hesitate to reach out to us if you need anything. See you next time!"
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Charlene Cousineau

January 9, 2026

5  out of  5
rating by Charlene Cousineau
"Eric was referred to my husband and I by our daughter and son in law. He guided them through the life insurance process with ease always looking out for their best interest. He took the time to explain to them the importance of starting earlier in life as a newly married couple to obtain the best rates. He guided them as not only as an agent, but as a parent. He really cares and takes pride in helping people protect and enhance their future. Eric also guided us with a policy that we never knew existed for my husband. We appreciate your help with our life insurance and look forward to working with you more in the future."
We responded:
"Greetings Charlene, Thanks for the great review! We value your feedback and look forward to seeing you again soon! We hope to continue exceeding your expectations with great service. Sincerely, Eric"
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Mariah Tarjanyi

January 7, 2026

5  out of  5
rating by Mariah Tarjanyi
"Excellent experience from start to finish. Jae processed my renters insurance request the same day and took the time to clearly explain the coverages I needed and the options available to me. He also helped me find the best combination for affordability while still maximizing coverage, which I really appreciated. Efficient, knowledgeable, and easy to work with—highly recommend."
We responded:
"Mariah, Thank you for taking the time to share your experience. We look forward to serving you many more times in the future! We look forward to seeing you again soon."
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Lynne Shepard

December 4, 2025

5  out of  5
rating by Lynne Shepard
"I called very nervous about changing to State Farm, but Jae, the first person that helped me was wonderful as was Eric!"
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Mary Ellen Mitchell

November 25, 2025

5  out of  5
rating by Mary Ellen Mitchell
"Switching my home, cars, and boats over to State Farm couldn’t have been smoother, thanks to Eric Houlahan. He made the entire process incredibly easy. Eric was extremely knowledgeable, walked me through all of my coverages to ensure I had the limits I wanted and needed, and even offered helpful suggestions on how to save money. I had been dreading the idea of switching, especially after my previous insurer significantly raised my car insurance premium—but I’m so glad I did. My premiums have gone down, and my coverages are now the same or even better. Overall, a truly great experience!"
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funkyafrorican burgos

November 25, 2025

5  out of  5
rating by funkyafrorican burgos
"Amazing communication which was very important to us in choosing our agent. The very personable feeling that we received. Helped us in solidifying our decision. He helped us meet our goals of efficient, affordable options and maximum return on our financial decisions and planning for our family's future. Highly recommend 🙏🏼🙏🏼"
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Shawn Hennessy

November 25, 2025

5  out of  5
rating by Shawn Hennessy
"Today, I was involved in an accident where I was rear ended. Having never been in an accident before, I didn’t know what to do. Not only did I contact Eric to go through the process, he showed up at the spot of the accident, helped me through the claims process, including police report, and told me what to expect for the next steps in the process. Thank you Eric and team for being there when I really needed you."
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Ann Girdlestone

November 25, 2025

5  out of  5
rating by Ann Girdlestone
"Thank you so much for all of your help! You all truly met every single need I was looking for! Highly recommend to anyone looking for insurance. I’m so grateful! 🥰"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Laurie Ferraro

November 24, 2025

5  out of  5
rating by Laurie Ferraro
"Eric is such a pleasure to work with. He was accommodating to my schedule, flexible and very thorough at explaining everything to me. I highly recommend his agency for whatever insurance needs you may have!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Cynthia Roberts

November 14, 2025

5  out of  5
rating by Cynthia Roberts
"Eric Houlahan has been a wonderful State Farm Agent to work with. He is very helpful, efficient and a pleasure to work with. KUDOS to Eric and team."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Jamie Jackson

August 27, 2025

5  out of  5
rating by Jamie Jackson
"Eric and his team were absolutely fantastic to work with! They were easy to talk to, extremely knowledgeable, and truly took the time to understand our needs. I really appreciated how much they cared about finding the best coverage for our family. Highly recommend!"
We responded:
"Thank you Jamie for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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peter athans

August 26, 2025

5  out of  5
rating by peter athans
"It was great experience working with Eric got us the best price and coverage we needed for our family"
We responded:
"Hey Pete, we appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Robert Jackson

August 25, 2025

5  out of  5
rating by Robert Jackson
"The entire staff is friendly and knowledgeable. They will take the time to get to know you and help ensure all your insurance needs are met. Everyone is focused on the customer."
We responded:
"Hello Robert!!! we're honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Kelsi Deck

August 25, 2025

5  out of  5
rating by Kelsi Deck
"I had such a great experience with this agency.The team was professional, knowledgeable, and made the whole process stress-free. They took the time to explain my options, answered all my questions, and found me the best coverage at a great rate. It’s clear they truly care about their clients and go above and beyond. Highly recommend them if you’re looking for reliable and friendly insurance service"
We responded:
"Thank you Kelsey for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Stacey Sowinski

August 20, 2025

5  out of  5
rating by Stacey Sowinski
"Eric was so friendly and great to work with! He got us the best deal possible and answered all of our questions. He was easy to get ahold of and so great to talk to!"
We responded:
"Stacey, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Cynthia McGriff

August 13, 2025

5  out of  5
rating by Cynthia McGriff
"Eric helped me save money and was able to provide better coverage than my previous provider. He was friendly and helpful!"
We responded:
"Thank you Cindy for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Chad Juenker

July 22, 2025

5  out of  5
rating by Chad Juenker
"Recently our Family went through a few life changes which included my Son building a new home, purchasing a new car and my Wife and I downsizing into a new apartment and purchasing a boat. With all the changes, there was a need for us to look into our Insurance plans to ensure all of our needs were being properly met. Working with Eric and Casey and having all there knowledge and expertise behind us, my Son was able to seamlessly obtain polices for his new home and car and we were able to obtain a policy for the new apartment and then navigate our way to a policy for the new boat. The process came with many questions and concerns on our end, but over and over again these issues were resolved confidently, quickly and with assurance that we were fine and it was getting done. As a long time State Farm customer, I highly recommend not only them, but specifically the Office of Eric Houlahan for all your needs. Thank You Eric and Casey for helping my family through the process and ending up with the peace of mind that brings comfort. Chad"
We responded:
"Thank you so much for the kind words. We pride our agency on relationship building and growing with your family. So happy for your family and can't wait to continue and see what else comes up in the future. Many thanks"
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Isabella Rose

July 19, 2025

5  out of  5
rating by Isabella Rose
"I met the team at a community event recently, and they were seriously the nicest people! I’m definitely not an expert when it comes to insurance, but they were super patient and took the time to answer all my questions without making me feel overwhelmed or out of place. They were also really funny and easy to talk to, which made the whole convo way less intimidating. One of the best parts? They’re animal lovers just like me! Their office is totally pet-friendly, and I even got to hang out with Casey’s dog Remi—he’s the sweetest! It honestly felt more like visiting friends than talking business. If you’re looking for a place that’s down to earth, welcoming, and treats you like family, I 100% recommend them. So glad I stopped by! 🐾💛"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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D Eckhardt

July 16, 2025

5  out of  5
rating by D Eckhardt
"Eric was very prompt with responding to my inquiry for family auto insurance. Met in his office a couple days later and he was very detailed, helpful & honest in his assessment of how he could help me. I look forward to working with Eric in the future."
Profile photo of Casey

Casey

July 16, 2025

5  out of  5
rating by Casey
"I recently had the pleasure of speaking with the team from this agency at a local community event, and I was genuinely impressed. Their kindness, knowledge, and passion for giving back to the WNY community really stood out. It’s rare to find an insurance agency that feels this trustworthy and philanthropic. You can tell they genuinely care—not just about selling policies, but about making a difference. Their approach was welcoming, charismatic, and refreshingly honest. I later stopped by their office, and it truly felt like walking into a family gathering. The location is inviting, and the atmosphere feels warm and comfortable, not cold or corporate. It’s clear they’re not just in the business of insurance—they’re in the business of community. Highly recommend checking them out if you want personalized service from people who care."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Justin Marong

Justin Marong

July 14, 2025

5  out of  5
rating by Justin Marong
"Eric took great care of me with both my car insurance and my motorcycle insurance as well as my condo insurance would strongly recommend him in the future"
We responded:
"We appreciate your review Justin! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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John Vallone

July 11, 2025

5  out of  5
rating by John Vallone
"Handled my insurance transfer smoothly despite my last insurance being very difficult. Great customer service"
We responded:
"Thank you for reviewing our State Farm office John! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Sabrina Soto

June 19, 2025

5  out of  5
rating by Sabrina Soto
"I had a great experience switching over to State Farm. The process was quick and easy, and I ended up getting a better deal than with my previous insurer. Customer service was friendly, professional, and helpful every step of the way. Overall, I'm very satisfied and glad I made the switch!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Lauren Lennon

June 10, 2025

5  out of  5
rating by Lauren Lennon
"Recently, my husband and I sat down with Eric to discuss many insurance options, mainly life insurance. It’s never easy to discuss such a sensitive topic. However, Eric’s approach in asking the important and difficult questions while maintaining a sensitive and professional demeanor, put us at ease. Eric was thorough, informative and provided immediate quotes covering multiple different scenarios. With crazy work and life schedules, Eric coordinated to meet with my husband and I within our home and on the weekend. His flexibility allowed us the convenience to move forward and secure the coverage necessary to protect and provide for our family."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."